1. Order Processing Time

• All confirmed orders are usually processed within 1–3 working days.
• Orders are not processed on Sundays or public holidays.
• In case of any delay due to stock or unexpected situations, we will notify you.

2. Shipping Time & Delivery

Once dispatched, delivery time may take:

• Local / Within City: 2–4 working days
• Within State: 3–6 working days
• PAN India: 5–10 working days

Delivery time may vary depending on location, courier service, weather, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before placing the order.
• Free shipping may be available during special offers or promotions.

4. Order Tracking

• Once shipped, a tracking ID will be shared via WhatsApp / SMS / Email.
• You can track your order using the courier partner’s website or tracking link.

5. Address & Delivery Issues

Please ensure the delivery address and mobile number are correct.

If delivery fails due to:

• Incorrect address
• Customer unavailable
• Refusal to accept delivery

Then re-delivery charges may apply or the order may be cancelled as per policy.

6. Damaged, Wrong, or Lost Shipment

If you receive a damaged, wrong product, or if your order shows delivered but not received, please contact us within 48 hours with proof (images / unboxing video). Our support team will assist you under our Return & Refund Policy.

7. International Shipping

Currently, we deliver only within India. International shipping is not available at the moment.

Contact Support

Website: queenethnic.com
Email: queenethnic@gmail.com
Phone: +91 9718171850
Address:
RRTM 2, Punagam-Saroli Rd,
Opp. Nature Valley, Behind Bharat Cancer,
Saroli, Surat, Gujarat – 395010, India